Exchange/Refund Policy

If the garment that you receive does not fit you or you do not like it, you may return it to us, for either an exchange garment in another size or a Store Credit Note. You need to notify us within 3 days of receiving dress, of your intention to return it.

We do not give refunds unless the garment has a Manufacturer defect. If the garment was damaged in transit via AAE or Australia Post, you can receive a replacement dress, upon return of the damaged one. We do not refund any postage costs incurred by you.

The Full Version ........

We want you to be happy with your purchase, so we offer a Fair Exchange Policy. There is one exchange or store credit note, allowed for each order. Exchanges are costly for us as we have incurred credit card fees and have extra handling and courier/postage costs, so we charge a 15% re-stocking fee for every dress that is exchanged. The 15% fee is calculated on the purchase price of each garment that you buy..

To save yourself this restocking fee, unnecessary delay and the inconvenience of returning your purchase, please check your size by measuring yourself with a tape measure and checking against the measurements of your garment on the Sizing Info page before placing your order.

Allegro Fashion will exchange your purchase for a replacement garment if the item is the wrong size, if you do not like it, if it was damaged in transit, or is defective. Our only exceptions are for our heavily discounted Sale items - sorry no refunds or exchanges on these. You can make 1 (ONE) exchange per order.

If you wear a garment or damage it, then it is only fair that we won't exchange it.

We will not exchange a garment received by you via an Allegro Store Credit Note, so please choose your replacement garment carefully. Our Exchange offer only applies to new orders, not goods redeemed from credit notes. If the replacement garment has a Manufacturer defect, we will can refund your payment, if you do not want a replacement.

To avoid disappointment, please order your dress at least 4-5 weeks before your event. We will not give a refund in the event a garment does not reach you in time for your function. Once the item is despatched, it is out of our hands and we can give no firm guarantees as to exactly when it will arrive.

Exchange/Defect Procedures

Before exchanging your dress, make sure it is returned in its original condition:

• Unworn (except for the purposes of trying on for size)
• Not washed or altered
• Free of offensive odours
• No tears, snags or makeup stains
• With the cardboard swing tag still attached. With dresses style number 'J', please ensure that the swing tag is attached to the dress by the original plastic thread (not attached with a safety pin!)

All garments are inspected by us before it is shipped from our Perth office and checked thoroughly again when they are returned. If the garment is unsaleable, we'll have to return it to you.

If your garment was damaged in transit, it will be exchanged for a replacement of the same style you ordered. If the carrier was Australia Post, you will need to attend at your local Post Office or nearest A.P. Business Centre and present the damaged dress, packaging and Express Satchel for inspection. A complaint and investigation can then be lodged by yourself. If the carrier used was Australian Air Express, then please return the garment directly to us and we will lodge an enquiry with A.A.E. about the damage sustained.

To exchange your dress, please follow these steps:

• Contact us within 3 days of receipt of the garment if you wish to exchange your garment.
• We will then email you a link to pay the restocking fee.
• Pay the restocking fee (not necessary for returning dress with defect).
• After that, we will email you a Return Authorisation Number (R.A.N.)
• Return the garment immediately to Allegro Fashion, P.O. Box 95, Woodvale WA 6026.
• The item must sent back to us by Express or Registered Post (for tracking purposes) wrapped in its original plastic bag packaging. It's not necessary to return the used, written on Aust. Post or AAE Satchel that was addressed to you. We have no use for those - thank you.
• Write the Return Authorisation Number on the back of the package. If dress packages are received without a R.A.N. written on the outside, the package will be marked "Return to Sender". Without that number we will not do an exchange.
• We will then e-mail you to arrange a replacement. We do not pre-order replacement dresses. Your returned dress needs to be received back at our Perth office and checked first, and then we will order another garment for you. The turnaround and usual transit time for replacement dress to reach you will be around 2 to 3 weeks. This time is firm and non-negotiable. If your selected size/style is out of stock, we will give you a store credit (valid for up to 6 months) for another gown.
• Please return your garment within 30 days of your original order date to qualify for our exchange or store credit options.

Product Availability

We update our website regularly to reflect available styles, but sometimes a style may be unavailable due to supplier issues. After placing an order, please check your emails at least once a day in case your order cannot be completed due to stock unavailability.

Allegro Fashion will contact you within 48 hours if the item you ordered is out of stock at suppliers. If your order cannot be completed, we will refund your payment, or suggest an alternative style for you to purchase.