Exchange/Refund Policy

As an internet store, we provide generous return and exchange policies. These are store policies and they go well beyond the law. They are designed to attract new consumers and to build customer loyalty.
According to Australian Law - the Fair Trading Act 1990, we have no obligation to provide a refund or exchange to a customer, for any garment that does not fit them or if they have changed their mind. Under law, customers in Australia do have a right to a refund if the goods are damaged or defective in some way.

If the garment that you receive does not fit you or does not suit you, you may return it to us for an exchange garment in another size or another style. You need to notify us by email through our 'Contact' page, within 4 business days of receiving dress, of your intention to return it.

All exchanges incur a flat rate fee of $20. All customers need to pay this fee, before we order any exchange item on their behalf. This fee covers some of our various Administration costs involved with the Exchange process.

If the garment was damaged in transit via AAE or Australia Post, you can receive a replacement dress, upon return of the damaged one. We do not refund any postage costs incurred by you. You must contact us within four (4) business days of receiving the item, if there is a problem with it. Otherwise we will not honour the exchange/replacement option. Please use common sense to check your item/s as soon as you receive them.

The Full Version ........

We'd like you to be happy with your purchase, so we offer a Fair Exchange Policy. There is one exchange allowed for each order. Exchanges are costly for us as we have incurred credit card fees and have extra handling and courier/postage costs..

To save yourself unnecessary delay and the inconvenience of returning your purchase, please check your size by measuring yourself with a tape measure and checking against the measurements of your garment on the Sizing Info page before placing your order.

Allegro Fashion will exchange your purchase for a replacement garment , if the item is the wrong size, or if it does not suit you, if it was damaged in transit, or is defective. Our only exceptions are for our heavily discounted Sale items - sorry no refunds or exchanges on these. You can make 1 (ONE) exchange per order. Also, regarding Special Order Items like Bridal Gowns, we will only provide a larger size as a replacement. If the bridal gown you receive is slightly loose for your figure, then you would be required to have it altered to suit you. This is no different than if you purchase an expensive gown from a bridal boutique ..... alterations are generally required anyway.

If you receive a dress that is slightly large for your figure, rather than returning it, we strongly encourage you to have it taken in by an Alterations Service. This recommendation is based on cost and convenience for both customer and retailer.

If you wear a garment or damage it, then it is only fair that we won't exchange it.

We will not exchange a garment received by you via an Allegro Store Credit Note, so please choose your replacement garment carefully. Our Exchange offer only applies to new orders, not goods redeemed from credit notes. If the replacement garment has a Manufacturer defect, we can refund your payment, if you do not want a replacement.

Delivery Time - Important Information

To avoid disappointment, please order your dress at least 6 to 7 weeks before your function. We will not give a refund in the event a garment does not reach you in time for your function. Once the item is despatched either from our suppliers in USA or us in Perth, it is out of our hands and we can give no firm guarantees as to exactly when it will arrive. Once you purchase from the website, your order is binding. You are not able to cancel the order and demand a refund. We do our best to order the garment on your behalf and have it sent to you in a timely fashion. Our usual turnaround is about 3 to 4 weeks. This is an estimated delivery time only, and occasionally there may be unforeseen circumstances which delay transit like postal strikes or Customs delays or inspections. This is beyond our control.

Exchange/Defect Procedures

Before exchanging your dress, make sure it is returned in its original condition:

Unworn (except for the purposes of trying on for size)
Not washed or altered
Free of offensive odours
No tears, snags or makeup stains
With the cardboard swing tag still attached. With dresses style number 'J', please ensure that the swing tag is attached to the dress by the original plastic thread (not attached with a safety pin!)

All garments are inspected by us before it is shipped from our Perth office and checked thoroughly again when they are returned. If the garment is unsaleable, we'll have to return it to you.

If your garment was damaged in transit, it will be exchanged for a replacement of the same style you ordered. If the carrier was Australia Post, you will need to attend at your local Post Office or nearest A.P. Business Centre and present the damaged dress, packaging and Express Satchel for inspection. A complaint and investigation can then be lodged by yourself. If the carrier used was Australian Air Express, then please return the garment directly to us and we will lodge an enquiry with A.A.E. about the damage sustained.

To exchange your dress, please follow these steps:

EMAIL us by going to our 'Contact' page on website and select the 'Exchange' option, within 4 business days of receipt of the garment if you wish to exchange your garment.

We will then email you a Return Authorisation Number (R.A.N.) and details of where to send the return package.

The item must sent back to us by Express or Registered Post (for tracking purposes) wrapped in its original plastic bag packaging. It's not necessary to return the used, written on Aust. Post or AAE Satchel that was addressed to you. We have no use for those - thank you.

Write the Return Authorisation Number on the back of the package. If dress packages are received without a R.A.N. written on the outside, the package will be marked "Return to Sender". Without that number we will not do an exchange.

We will then e-mail you to arrange a replacement. We do not pre-order replacement dresses. Your returned dress needs to be received back at our Perth office and checked first, and then we will order another garment for you. The turnaround and usual transit time for replacement dress to reach you will be around 3 weeks. This time is firm and non-negotiable. If your selected size/style is out of stock, we will give you a store credit (valid for up to 3 months) for another dress.

Please return your garment within 10 business days of your Exchange R.A.N. being issued. to qualify for our exchange or store credit options.

Product Availability

We update our website regularly to reflect available styles, but sometimes a style may be unavailable due to supplier issues. After placing an order, please check your emails at least once a day in case your order cannot be completed due to stock unavailability.

Allegro Fashion will contact you within 48 hours if the item you ordered is out of stock at suppliers. If your order cannot be completed, we will refund your payment, or suggest an alternative style for you to purchase.

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