Ordering from us

Our goal is to provide you with the best customer experience possible.  We pride ourselves on our ability to fill and ship your order quickly and efficiently. We don't have a shopfront, so are able to pass the cost savings onto you.

All our prices are in Australian dollars and include GST, and we send goods to addresses within Australia only. This includes Norfolk Island, Cocos and Christmas Islands.

All of our garments are brand new from the supplier, with swing tags attached.

To order garments, simply add the items that you want to your shopping cart.  Once you have finished, click on "Shopping Cart" and select "Order form".

This allows you to enter your details.  Please ensure that you include your measurements in the 'Special Request' space provided on the order form. When you click Submit Order, this automatically sends you an email with the details of your order, and also sends us a notification.  You can cancel your order prior to payment.

The next step is to make payment by credit card.  We don't ship or order goods until we receive your payment. Please ensure that you pay for your item/s at the same time as ordering.

We offer a secure credit card facility through Paymate, a leading Australian provider of processing services.  The payment button to pay by credit card is on the order page. It is important that you pay at the same as ordering, or your order will be automatically removed from our system.

We do not accept cheques, bank deposit nor money orders as payment. We can accept Paypal by arrangement.

After you order, you will be sent an automatic e-mail which contains a link, whereby you can track the progress of your order with us, online.

Delivery

We safely pack your order and send all orders in Australia Post Express pre-paid satchels.  If you've purchased from our In Stock Now or Sale categories, your garment will be shipped after your credit card payment has cleared, on a business day. Generally, Australia Post will deliver your order within 3-4 working days (regional deliveries may take slightly longer). For purchases from any other category, delivery to you will take approximately 3 to 4 weeks, as these garments are ordered from our U.S. supplier in Los Angeles.

Exchange/Refund policy

We will accept returns for the purpose of exchanging garment for a replacement if the garment was damaged in transit to you, or is deemed to be defective in any way. Please contact us within 4 working days of receipt of the gown, advising the nature of the defect. We will then email you a Return Authorisation Number, with details of where to send the dress back to.

We will also exchange if the garment does not fit you. The same style will be provided in a larger or smaller size. The only exception is Special Order Items like Bridal Gowns, in that we will only provide a larger size as a replacement. If the bridal gown you receive is slightly loose for your figure, then you would be required to have it altered to suit you. This is no different than if you purchase an expensive gown from a bridal boutique ..... alterations are generally required anyway.

We do expect customers to measure themselves with a tape measure to ensure they select the right size for themselves. Measurements of all labels that we carry, can be found on SIZING INFO page.

If you need to exchange your dress for another size, please contact us within 3 days of receipt of the dress. We will then email you a Return Authorisation Number. The item must sent back to us by Express or Registered Post (for tracking purposes) wrapped in its original packaging, be unworn (other than for trying on purposes), in original condition with swing tags still attached and be free of offensive odours. Please write the Return Authorisation Number on the back of the package. (without this number we will not do an exchange). We will then arrange an immediate replacement and if your size/style is out of stock, store credit will be given to you for another gown. Store Credit Notes are valid for a period up to 3 months. Unfortunately we do not give refunds (only if the item is defective). We also do not refund any postage costs incurred by you.

Sale items

You will find heavily discounted garments under our Sale category. These are all in pristine condition, they are just usually discontinued items or surplus stock. In most cases, they are offered at nearly wholesale cost, so unfortunately we cannot provide any exchanges on these items. If in doubt regarding sizing etc., please ask questions before purchasing. Thank you.

Other important information

Our merchandise is highly in demand because of its top quality and very affordable prices. Because of this our stock tends to sell out very quickly ....... so you have got to be quick.

If a particular colour or size of a style has gone, that means that the manufacturer has sold them all, and they may decide to run production again on it, or they may discontinue the item.

If you have any problems with placing an order ...

Please contact us should you have any problems or queries.  We care about your business, and will do our utmost to sort out any difficulties to your satisfaction.